Privacy Policy & Refund Policy
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2. PRIVACY POLICY
Travel Nest – Privacy Policy
At Travel Nest, protecting your personal information is one of our highest priorities.
Information We Collect
- Name
- Contact details
- Passport information (where required)
- Travel preferences
- Emergency contact details
- Payment-related information required to process bookings
How We Use Your Information
Your information is used solely to:
- Process bookings
- Arrange travel services
- Communicate travel updates
- Provide customer support
- Improve our services
Information Sharing
We only share information with trusted travel partners when necessary to complete your booking, including airlines, hotels, destination management companies (DMCs), visa processing partners and insurance providers.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Data Security
We take reasonable administrative and technical measures to protect your personal information against unauthorized access, misuse or disclosure.
Cookies
Our website may use cookies to improve functionality and enhance user experience.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us, subject to applicable legal and operational requirements.
3. REFUND POLICY
Travel Nest – Refund Policy
Travel Nest aims to provide transparent and fair refund practices.
Booking Deposits
Booking deposits are generally non-refundable once payments have been made to airlines, hotels, DMCs or other suppliers unless otherwise stated in writing.
Cancellations by Customer
Refunds, if applicable, will be processed after deducting:
- Airline cancellation charges
- Hotel cancellation charges
- Supplier penalties
- Visa processing fees (if already incurred)
- Banking or payment gateway charges
- Any non-recoverable administrative expenses
Non-Refundable Services
The following are normally non-refundable once processed:
- Visa fees
- Travel insurance premiums
- Airline tickets issued under non-refundable fare rules
- Promotional or special offer packages
- Services already utilized
Supplier Cancellations
If a supplier cancels a booked service, Travel Nest will make every reasonable effort to obtain the maximum refund or offer suitable alternatives, subject to the supplier's own terms and conditions.
Refund Processing
Approved refunds are generally processed within 14–30 business days, depending on the payment method and the policies of the respective supplier or financial institution.
Force Majeure
Refunds for cancellations arising from natural disasters, pandemics, war, civil unrest, government restrictions or other events beyond our control shall be subject to the policies of the respective service providers.